Events Created in Salesforce Maps Do Not Sync to Google or Outlook Calendar

This article answers the question: why do events created in Salesforce Maps not sync to Google or Outlook calendars, and is there a fix? This is a Salesforce limitation, and you can sync an individual event by re-saving it from the Salesforce Calendar.

Prerequisites

• Install Salesforce for Outlook or Lightning for Gmail.

Salesforce Limitation

This reduced functionality is a Salesforce limitation that relates to syncing data created by Visualforce pages. Events from Salesforce sync only if they are created in Lightning Experience or in Salesforce for iOS and Android. Events created or edited in Salesforce Classic do not sync with Google or Microsoft Outlook calendars. Events created in Salesforce through the API (for example, with Workbench or Data Loader), through Visualforce pages, or synced with any other third-party integration do not sync with Lightning Sync.

Resolution

Salesforce has not offered a workaround or resolution for this limitation. However, if you re-save an event from the Salesforce Calendar, the event then syncs to your Gmail or Outlook calendar.