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Drop a pin for bad addresses in Salesforce Maps

게시 일자: Aug 18, 2026
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When a record address is unknown or invalid, it is returned as a ‘bad address’ within Salesforce Maps. When this happens, you have the option to fix the issue by dropping a pin on the map. Maps will save the coordinates and plot the marker in that location in the future.

솔루션

This article explains how to use the Drop Pin feature in Salesforce Maps to manually fix a bad address so the marker plots correctly going forward.

Prerequisites

Fix a Bad Address

  1. Select the link to view bad addresses.
    • Plot a Marker Layer.
    • Click on the hyperlink under the Marker Layer stating how many bad addresses were found (e.g. 9 geocodes completed. 9 bad address(es)).
    • A list of addresses is shown.
  2. Select Drop Pin.
    • On the right side of the particular bad address, click on Drop Pin.
    • The map will be shown.
  3. Click the point on the map where you want the pin to appear.
  4. Salesforce Maps will save the address and plot the marker in that location in the future.
Knowledge 기사 번호

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Salesforce Help | Article