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Error "This email template contains too much text" on Salesforce List Emails

Дата публикации: Mar 6, 2026
Описание

When we copy text from external sources (for example, MS Word or MS Outlook) and paste it directly into the Salesforce email composer, the formatting from the external source is also being carried over. Typically, this formatting can reach a point where it hits the HTML Body character limit when sending List Emails (32,000 characters).

When emails are too long and exceed the HTML Body limit, the following error message can appear:

"This email template contains too much text. Remove some text and try sending again. Or if you decide to send it anyway, some text will be cut off in the received email." 

Решение


To resolve this issue, you can try the following:
 

  1. Copy the contents of an email from the external source and paste it first on Notepad application, then copy the contents from Notepad then paste it on Salesforce Email Composer.
  • On a Windows PC, instead of pressing Ctrl + V (paste) on your keyboard, press Ctrl + Shift + V (Paste as Plain Text) instead.
  • On Mac, instead of pressing Command + V (paste), press Option+Shift+Command+V (on Mac) instead.
  1. The method on Step 1 pastes the content from an external source to Salesforce Email Composer as plain text.
Номер статьи базы знаний

000381423

 
Загрузка
Salesforce Help | Article