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Salesforce Login Verification Emails Not Received

Date de publication: Jul 1, 2026
Description

Salesforce Login Verification Emails Not Received

When logging in to a Salesforce account from a new device or browser, Salesforce may prompt for a verification code sent by email. The same email verification process occurs when resetting a Salesforce password.
In some cases, password reset emails are delivered successfully, but Salesforce login verification code emails are not received by the user.
Important distinction:

  • Password reset emails are sent from support@salesforce.com.
  • Login verification code emails are sent from noreply@salesforce.com.

This article focuses on troubleshooting the Salesforce Login Verification Email specifically. If you are troubleshooting a different type of Salesforce verification email (such as User Email Address Verification), see the Additional Resources section.

Note: Salesforce will never proactively ask for your login credentials or request access to your Salesforce instance by email or phone. If you receive a suspicious message or call claiming to be from Salesforce, report it immediately at security.salesforce.com/contact.

Résolution

How to Troubleshoot Missing Salesforce Login Verification Emails

Use the following steps to identify why Salesforce login verification emails are not being received.

Step 1: Request and Review Salesforce Email Log Files

The first step is to request an email log file from Salesforce Setup to determine whether the verification email was sent successfully by Salesforce or whether a delivery failure occurred.
Check the email logs in Salesforce to track email sending and delivery status.

Step 2: Confirm If Salesforce Delivered the Email Successfully

If the email log file shows that Salesforce delivered the verification email successfully to the recipient's mail server, the delivery issue is occurring after Salesforce's handoff. This means the email may be filtered by the customer's mail server or spam filter.
In this case:

  • Ask the customer to check if there are email filters on their end that may be blocking emails from noreply@salesforce.com.
  • Request that the customer check with their email administrator to track the email by Message-ID or by the sender address noreply@salesforce.com.

Step 3: Check If the Issue Is Specific to Verification Emails

If the customer successfully receives password reset emails (from support@salesforce.com) but not login verification emails (from noreply@salesforce.com), this strongly suggests a filtering rule that blocks noreply@salesforce.com specifically. Ask the customer to allowlist noreply@salesforce.com with their email provider.

Numéro d’article de la base de connaissances

000381443

 
Chargement
Salesforce Help | Article