Account Engagement Engagement Studio Warnings

Warning list:

1) This account can’t send emails more than once to the same prospect.

This warning looks directly at the Account Setting named 'Engagement Programs: Allow email templates to be sent more than once to the same prospect'. In pi.pardot.com, it can be found in the Account tab in Account Settings; in Account Engagement Lightning App, it can be found in Account Engagement Settings > Account Settings.

If this setting is not enabled, this warning will show on all Engagement Studio programs in the account, regardless of whether the same email is used in the program or not. 

The warning is to remind users of their account settings so that they will not have unexpected performance if they are attempting to send the same email more than once in an Engagement Studio program if a prospect doesn't open it the first time.


2) Emails that are scheduled in the past won’t be sent. Review send dates.

This warning is intended to remind users if they have a Send Email action step scheduled for a date in the past. Prospects that arrive on the step after the date has elapsed skip the step.


3) Emails that are scheduled outside of business hours won’t be sent. Review send dates.

This warning is intended to remind users if they have enabled Send emails during business hours only on the Engagement Studio program and have a Send Email action step scheduled for a time outside of the set business hours. If a prospect hits a scheduled step, and the scheduled step is outside of business hours, the email will be skipped.