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Log a support case for Conga Quote Generation or Conga Invoice Generation

Fecha de publicación: Jul 1, 2025
Descripción

Conga Invoice Generation and Conga Quote Generation are supported directly by Salesforce. The following steps outline how to create a support case for Conga Quote Generation and Conga Invoice Generation with Salesforce CPQ support:

Solución
  1. Log in to help.salesforce.com
  2. Click Contact Support
  3. Create a Case
  4. Inquiry Type = Technical Support
  5. Topic = Revenue or Revenue-Document Generation
  6. Be sure to include "Conga Quote Generation" (for CPQ Quotes) or "Conga Invoice Generation" in the subject line of the Case before proceeding to include all relevant details and records outlining the issue.

 

Notes: 

  • Your Account Team will assist in provisioning licenses, whether adding new licenses or adjusting the count for missing licenses. Provisioning Conga Quote Generation or Conga Invoice Generation licenses is beyond the scope of Revenue Cloud Support.
  • View this video on how to log a case.
Número del artículo de conocimiento

000381519

 
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Salesforce Help | Article