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Einstein Recommendations 'An item not in the catalog was viewed' in the status console, but item exists in catalog

Data pubblicazione: Oct 13, 2022
Descrizione
There is an error "An item not in the catalog was viewed" within Einstein Recommendations Status Console but the item currently exists.
Risoluzione
Ensure the ITEM Parameter is the Product Code within the catalog:

1) From the status console view details for the error.
2) Copy item that is causing the issue
3) Reporting > Admin Tools and search for the ProductCode from the status console error

If no results are returned, search the SKU using the same item code from the status console. If items aren't returned review the flat-file used to import the catalog and ensure the correct values are provided

When implementing the collect code ProductCode = Item and SkuID = unique_id these both must match when included in the collect code. Do NOT use SKUID as the value passed as 'ITEM'

Ensure the ITEM Parameter is a string:

The item parameter must be a string value and can not be an INT value for example

"item":"12345"  vs "item": 12345

To view the payload being passed, upon 'Developer tools' within the browser >> network tab >> filter by 'igo' and navigate your site. Review the payload for any track call to ensure all values are strings


Ensure the UUID matches Product Code:

1) Go to status console and view details for the error.
2) Copy item that is causing the issue
3) Verify the item is in the system catalog by going to Email/Web Recommendations > Reporting > Admin Tools and search for the item from the status console
4) If the item is returned click on the item with Master product 1
5) Verify UUID = Product Code for example if product code is 1234 then UUID should be 1234~1

This behavior occurs when the product code was changed on an item

If these items do not match this is causing the issue. To resolve this issue drop the catalog and reimport the current catalog.

To drop a catalog navigate to Email/Web Recommendations >> Reporting >> Admin Tools >> Catalog and drop the catalog. 

Then navigate to admin >> Catalogs and import your current catalog
Numero articolo Knowledge

000381536

 
Caricamento
Salesforce Help | Article