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CPQ error 'Attempt to de-reference a null object' when a contract with legacy data is renewed or amended

公開日: Sep 27, 2025
説明

If Subscription records are created using a data import or a custom trigger, you will need to populate specific fields on your Contracts, Subscriptions, and Assets in order to renew or amend the Contract successfully with correct data on the Amendment or Renewal Quote.
 

An "Attempt to De-Reference a Null Object" exception might occur if certain required fields are missing. Unexpected behavior such as missing Quote Lines on the Amendment or Renewal Quote might occur if required fields are missing (such as the Number field or Root ID field on Subscriptions).

解決策
Please refer to Legacy data upload with Renewals and Amendments in Salesforce CPQ for more information regarding required fields for amending or renewing Contracts with related Legacy data upload.
ナレッジ記事番号

000381565

 
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Salesforce Help | Article