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'Email has been blocked for this account' message in Account Engagement

Udgivelsesdato: Sep 30, 2025
Beskrivelse
What do I do when I see the following notification banner in my Account Engagement account?
 
Email has been blocked for this account. All list emails, drips and automation based emails will be blocked. Autoresponders and system emails are not blocked.
Løsning
There are three possible reasons for email sending being disabled:

- Email Reputation Outreach
- Billing Concern
- Training Environment Account and Account Engagement Sandbox
 
If it is an issue related to Email Reputation (most common), please review your Product & Service Notifications settings, and contact the user for Email Compliance. If you are the Email Compliance contact, you will need to respond directly to the outreach email from our Support Team to work with them to resolve the issue. If there is no outreach case for the Email Reputation contact, please email abuse@salesforce.com for further assistance.
 
If the issue is related to billing concerns, you will need to reach out to your billing contact or discuss this with the Customer Service Billing Department to bring your account up-to-date.
 
If you are a user in a Account Engagement Training Environment or Account Engagement Sandbox, this is the default setting, and bulk email sending will remain disabled.
Vidensartikelnummer

000381583

 
Indlæser
Salesforce Help | Article