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Increase the Number of Active Data Category Groups in Salesforce Knowledge Summary

Publiceringsdatum: Apr 22, 2026
Beskrivning

This article explains how to request an increase to the maximum number of active Data Category groups allowed in your Salesforce org. Data Category groups help organize Knowledge articles, Questions, and Ideas. For example, if you manage a support center with multiple product lines and geographic regions, you may need more than three category groups.

Available Editions

Enterprise, Performance, Unlimited and Developer Editions

Limit Details

Default: 3 active Data Category groups 
Maximum: 6 active Data Category groups 

How to Increase

Submit a limit increase request with Salesforce Support

Prerequisites

Review Salesforce documentation on working with Data Categories before reaching out to Support. 

Lösning

To increase the number of active Data Category groups beyond 3, you'll need assistance from Salesforce Support.

Requesting a Limit Increase

If you've reviewed all relevant documentation and still need assistance with increasing this limit, please have a System Administrator create a limit increase request with Support.

Note

There is an additional limit of total data categories (including active, inactive, and soft-deleted) that typically defaults to 5. When you submit a request to increase your total number of active categories, Support will also increase your limit of total categories to accommodate for this change. 

Ytterligare resurser
Knowledge-artikelnummer

000381586

 
Laddar
Salesforce Help | Article