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Experience Cloud: Error 'URL No Longer Exists' on Experience Site After Sandbox Refresh

Publiceringsdatum: May 24, 2026
Beskrivning

Experience Cloud sites in newly refreshed sandboxes must be re-published before the site URL becomes accessible. Although the site status appears as "Published" in Experience Builder after a sandbox refresh, the site URL will not be available until you manually re-publish the site. This is a known limitation.

Lösning

After a sandbox refresh, Experience Cloud sites must be manually re-published before the site URL becomes accessible, even though Experience Builder shows the site as Published. Follow the steps below for your Salesforce interface.

Steps to Re-Publish Your Experience Cloud Site in Salesforce Classic

  1. Go to Setup.
  2. In Quick Find, type "All Sites".
  3. Select All Sites.
  4. Click Builder.
  5. Click the Publish button.

 

Steps to Re-Publish Your Experience Cloud Site in Salesforce Lightning Experience

  1. Go to Gear Icon > Setup.
  2. In Quick Find, type "All Sites".
  3. Click All Sites.
  4. Select Builder.
  5. Click Publish.

After publishing, confirm the site loads by accessing the published site URL.
If the error persists after fully publishing the site in a sandbox, contact Salesforce Support.

Check to confirm if the site now loads by accessing the published site. 

If the error persists after fully publishing the site in a sandbox, please contact Salesforce Support. 


See also:
Publish Your Experience Builder Site Customizations
Publishing Site Changes
How to Create a Support Case
 

Knowledge-artikelnummer

000381615

 
Laddar
Salesforce Help | Article