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License requirements to create cases in the Salesforce Help Portal

Publish Date: Apr 3, 2026
Description
In order to create cases in the Salesforce Help Portal, your users must be assigned a supported License type. 
Resolution

Only users with the 'Salesforce' license type can create Support Cases in the Help Portal. To request broader license support, submit or promote an Idea on IdeaExchange.

Knowledge Article Number

000381625

 
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Salesforce Help | Article