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Error 'User license doesn't allow the permission: Sales Console' when permission is assigned to a User

Udgivelsesdato: Jul 17, 2026
Beskrivelse

In Salesforce, the Sales Console is a feature that provides a workspace for sales representatives to manage their accounts, contacts, and opportunities efficiently. It can be enabled in both sandbox and production environments.
After enabling the Salesforce Sales Console and creating a Permission Set using the steps in Enable the Sales Console User Permission for a Salesforce Console, administrators may still be unable to assign the permission set to a user.


Error message:

The user license doesn't allow the permission: Sales Console.

This error appears when navigating to a User profile and attempting to assign the Sales Console permission set.
This error occurs because the user does not have the required Permission Set License that enables access to the Sales Console. The Permission Set License must be explicitly assigned to the user before the Sales Console permission set can be applied.

Løsning

This error occurs because the user is missing the required Permission Set License (PSL) assignment for the Sales Console in Salesforce. A Permission Set License is a separate entitlement that must be assigned to a user before they can receive a permission set that requires it.


Steps to Assign the Sales Console Permission Set License:

  1. Navigate to Setup | Users (Lightning Experience: Gear icon | Setup | Users | Users).
  2. Open the User record of the affected user.
  3. Scroll to the bottom of the User detail page to find the Permission Set License Assignments related list.
  4. Review the current license assignments to confirm the correct license type is not already assigned.
  5. Click Edit Assignments.
  6. On the Edit Assignments page, locate and check the box next to "Sales Console User" to enable it.
  7. Click Save.

After completing these steps, the Sales Console permission set can be successfully assigned to the user.

Vidensartikelnummer

000381648

 
Indlæser
Salesforce Help | Article