Troubleshoot Issues in Google Chrome for Salesforce

For Information regarding SameSite, Security warnings, and Mixed Content, please see the below resources: 

• What is mixed content?
• Manage warnings about unsafe sites- Google Support
• Google Chrome Browser Release 84 Changes SameSite Cookie Behavior and Can Break Salesforce Integrations

General Browser Troubleshooting for Google Chrome:

A video of the below troubleshooting recommendations can be found here

1. Browsers retain a lot of information over time, and while most browsers are configured to clear things like cookies and cache periodically, a build up of these can cause issues with logging into websites and page rendering. Clear cache and cookies in Chrome.
2. Extensions and Add-ons can also cause issues while rendering pages in Salesforce. Use Private Browsing Mode in Google Chrome to eliminate add-ons as a cause. In addition to add-ons, custom Google Chrome flags should also be looked at for narrowing down the cause of an issue. Experimental Chrome flags are also not supported. Chrome flags can be found at: chrome://flags/. NOTE: Although we use incognito mode as a troubleshooting step, Salesforce does not support incognito mode in Lightning Experience. For more information, see Supported Browsers and Devices for Lightning Experience
3. If disabling all extensions (incognito mode) resolves the issue, test adding the extensions back on one by one. For more information on this process, see Install and manage extensions in Google Chrome. Once the offending extension has been isolated, contact your internal IT team for help with this extension.
4. Third-party cookies can also cause issues with redirects in Google Chrome. For assistance with redirect errors, please refer to Blank pages in Salesforce and 'too many redirect' errors in Chrome when 3rd party cookies are blocked.
5. If the steps above do not resolve the issue and the problem could be in the Chrome settings, users can reset Chrome to factory default settings by following the instructions in this article .
6. In recent Chrome Versions, Strict Site Isolation may cause latency for customers. Disabling this setting may help performance. 

• If the issue is still unresolved and cannot be reproduced on other machines, contact your IT team or administrator and reference this article.
• If the issue is specific to one machine, it is most likely caused by a group policy setting, antivirus, or other software interfering with Salesforce.
• If you have questions regarding browser troubleshooting, you can contact Salesforce Support to file a case. Be sure to let us know:

1. Which browsers you've tried
2. Which users are experiencing the problem
3. Detailed replication steps
4. Any available screenshots