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Salesforce Error: "This record is currently in an approval process" When Users Save a Record

Julkaisupäivä: Jul 19, 2026
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The following error may be received by a Salesforce System Administrator via email when a record is submitted to an approval process by an automated process such as a Flow or Process Builder:

Error Occurred: The flow tried to update these records: null. This error occurred: CANNOT_EXECUTE_FLOW_TRIGGER: We can't save this record because the "[Process Name]" process failed. Give your Salesforce admin these details. An unhandled fault has occurred in this flow. An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. (-[error ID]).

Error element myRule_1_A1 (FlowActionCall). This record is currently in an approval process. A record can be in only one approval process at a time.

This error occurs when a Salesforce record that is already in an active approval process is submitted again by another automated process (such as a Flow or Process Builder). Approval processes are designed to handle records sequentially — a single record can only be in one approval process at a time.

Ratkaisu

Why This Error Occurs

A Salesforce record can only be in one approval process at a time. When a record is already in an active approval process and another automated process (such as a Salesforce Flow or Process Builder) attempts to submit it to an approval process again, Salesforce blocks the second submission and returns this error.
The error is typically surfaced via an email notification to the System Administrator, identifying the Flow or Process that triggered the conflict.

Resolution: Locate and Fix the Conflicting Flow or Process

To resolve this error, identify and modify the Flow or Process Builder process that is incorrectly submitting an already-in-process record for approval.

Check the List of Flows in Salesforce Classic

  1. Click Setup
  2. Go to Create | Workflow & Approvals | Flows
  3. Review the flows that submit records from the relevant object to an approval process

Check the List of Flows in Lightning Experience

  1. Click the Gear Icon, then click Setup
  2. Go to Process Automation | Flows
  3. Review the flows that submit records from the relevant object to an approval process

Once you identify the conflicting flow or process, update it to include a condition that checks whether the record is already in an approval process before attempting to submit it again. This prevents duplicate approval submissions.

Knowledge-artikkelin numero

000381688

 
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Salesforce Help | Article