Loading

Troubleshoot Salesforce Issues in Microsoft Edge Browser — Chromium Bug, Performance, and Extensions

Udgivelsesdato: Jul 1, 2026
Beskrivelse

Troubleshooting Salesforce Issues in Microsoft Edge Browser

This article covers troubleshooting steps for customers experiencing issues accessing or using Salesforce in the Microsoft Edge browser. Salesforce supports the most current stable version of Microsoft Edge.


Important: Google Chrome and Microsoft Edge are currently impacted by a Chromium bug affecting browser performance. The steps below are specific to Microsoft Edge.

How do I update Edge Browser?


For troubleshooting guides for other browsers, refer to the following:

Note: Microsoft Edge is updated through Windows updates and cannot be updated manually through browser settings. Salesforce Lightning is no longer supported for Internet Explorer. If a user is running Internet Explorer Mode in Microsoft Edge, they will see the following error: "You can't access Lightning Experience. The page you're trying to access is available from Lightning Experience or the mobile app only." See the Internet Explorer Mode in Microsoft Edge blocks access to Lightning Experience article for more information.

Løsning

Basic Troubleshooting Steps for Salesforce in Microsoft Edge

Use the following steps to isolate the cause of issues in Microsoft Edge.

Step 1: Clear Browser Cache and Cookies in Microsoft Edge

Browsers retain cookies and cache over time. A build-up of these can cause issues with logging into websites and page rendering in Salesforce. Clear the browser history in Edge by following Microsoft's guide: View and delete browser history in Microsoft Edge.

Step 2: Test in InPrivate Mode (Disable Extensions)

Extensions and add-ons can cause page rendering issues in Salesforce. Use Microsoft Edge's InPrivate mode to browse with extensions disabled. See Browse InPrivate in Microsoft Edge for instructions.

Step 3: Isolate the Offending Extension

If disabling all extensions in InPrivate mode resolves the issue, re-add extensions one by one to identify the one causing the problem. See Adding, moving, and removing extensions for Microsoft Edge. Once identified, contact the extension's help team.

Step 4: Check Third-Party Cookie Settings

Third-party cookies can cause white screens and redirect issues in Microsoft Edge. Review Allow or Block Cookies in the new Microsoft Edge to enable third-party cookies in Edge.

Step 5: Reset Microsoft Edge Settings

If the issue persists after all the above steps, reset Edge settings:

  1. Navigate to the Start menu and search for Apps & Features.
  2. Scroll down to find Edge.
  3. Click on Edge, then click Advanced Options.
  4. Scroll to the Reset section and click the Reset button.

If the Issue Is Still Unresolved

  • If the issue cannot be reproduced on other machines, contact your IT team or administrator. The issue is most likely caused by a group policy setting, antivirus software, or other software interfering with Salesforce.
  • If you can reproduce the issue in multiple browsers, file a case with Salesforce Support providing: the features affected, errors received (with screenshots or video if available), replication steps, and which browsers are affected.
  • For a current list of Microsoft Edge Known Issues with Salesforce, see Salesforce Known Issues in Microsoft Edge Browser.

 

Vidensartikelnummer

000381690

 
Indlæser
Salesforce Help | Article