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Troubleshoot issues with Microsoft Edge

Fecha de publicación: Dec 19, 2023
Descripción

Considerations for Microsoft Edge:


Google Chrome and Microsoft Edge are currently impacted by a Chromium bug impacting browser performance. 

The steps below are for Microsoft Edge. For other browsers, see the following articles:

Chrome
Firefox
Safari
Safari on iPad OS

Salesforce supports the most current stable version of Microsoft Edge. Microsoft Edge is updated through Windows updates, and cannot be updated manually through browser settings. For more information, see the below link:


How do I update Edge Browser?

 

Note: Salesforce Lightning is no longer supported for Internet Explorer. Customers who utilize Internet Explorer or Internet Explorer Mode will encounter the below error when accessing Lightning Experience:

You can't access Lightning Experience. The page you're trying to access is available from Lightning Experience or the mobile app only. Need Help? Ask your Salesforce admin.

 

Please see the Internet Explorer Mode in Microsoft Edge blocks access to Lightning Experience documentation for more information.

Note: Support for the non-Chromium version of Microsoft Edge in Lightning Experience and Salesforce Classic is ending on December 31, 2020. Lightning Experience and Salesforce Classic continue to support Microsoft Edge Chromium for Windows. Please see the Winter '21 Supported Browsers and Devices for Lightning Experience documentation and Legacy Edge Browser Retirement  for more information.

See Also:


If you are unable to upgrade to the supported browsers or operating system versions in the Technical Requirements article above and continue to experience issues, we suggest reaching out to your IT team or administrator for assistance regarding how to meet the supported requirements. If you have confirmed you are utilizing the newest versions and are still experiencing issues, we’ve listed the most helpful steps below to isolate the cause.

For a list of current Microsoft Edge Known Issues with Salesforce, please see the below link:
Salesforce Known Issues in Microsoft Edge Browser

If you are able to reproduce this issue in multiple browsers or operating systems, please file a case with Salesforce Support specifying the following:

  • features in question
  • errors received (attached pictures or videos if available)
  • steps taken
  • what browsers are affected
Solución


Basic troubleshooting steps for Microsoft Edge:

1. Browsers retain a lot of information over time, and while most browsers are configured to clear things like cookies and cache periodically, a build-up of these can cause issues with logging into websites and page rendering. See 'View and delete browser history in Microsoft Edge' on the Microsoft Support site.


2. Extensions and Add-ons can also cause issues while rendering pages in Salesforce. See 'Browse InPrivate in Microsoft Edge' on the Microsoft Support site.

3. If disabling extensions en-masse (private browsing) resolves the issue, test adding the extensions back on one by one. See 'Adding, moving, and removing extensions for Microsoft Edge' on the Microsoft Documentation site.
Once the offending extension has been isolated, contact the help team for this extension.

4. Third-party cookies can also cause issues with white screens and redirects in Microsoft Edge. Review 'Allow or Block Cookies in the new Microsoft Edge' on the Microsoft Support site for the steps to enable 3rd party cookies in Edge.

5. If issues still persist, Microsoft Edge settings can be reset by following the instructions below:

  1. Navigate to the Start menu and search for Apps & Features
  2. Scroll down to find Edge
  3. Click on Edge and then on Advanced Options
  4. Scroll down to the 'Reset' section and click on the Reset button



If the issue is still unresolved and cannot be reproduced on other machines, contact your IT team or administrator and reference this article.

If the issue is specific to one machine, it is most likely caused by a group policy setting, antivirus, or other software interfering with Salesforce.

If you have questions regarding browser troubleshooting, please do not hesitate to reach out to Salesforce Support to file a case. Be sure to let us know what browsers you've tried, which users are experiencing the problem, detailed replication steps, and any screenshots (if available).

Número del artículo de conocimiento

000381690

 
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Salesforce Help | Article