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Salesforce CPQ Product is not visible on search in QLE

Publiseringsdato: Aug 14, 2026
Beskrivelse

In Salesforce CPQ, users may attempt to add a product via the Quote Line Editor and find that the expected product does not appear in search results. This can occur even when the product exists in the system and the user has appropriate access.

The following conditions will prevent a product from appearing in the QLE product search:

- The product record is inactive

- The product record has the Component field set to True, which designates it as a bundle component not searchable as a standalone product

- One or more Search Filters are configured that exclude the product from the product selection screen

- The product does not have an active Pricebook Entry in the pricebook assigned to the quote

- In multi-currency orgs, the product lacks an active Pricebook Entry matching the quote's currency

- In multi-currency orgs with MDQ (Multi-Dimensional Quoting) products, no Price Dimension exists for the applicable currency

Løsning
  • Navigate to the impacted Product record(s) and make sure the Active checkbox is set to True.
  • If the Product record has Component set to True, the Product record won't display while users are searching products.
  • Navigate to the Search Filters tab and verify that there are no Search Filters defined that would exclude the Product from Product Selection.
  • Navigate to the Product's Pricebook Entries and verify there is an active Price for the Pricebook defined on the Quote. This can be found in either Pricebook or PricebookID fields on the Quote record. If your org has Multi-Currency enabled, each Product requires an active Pricebook Entry in the Pricebook defined on the Quote, as well as one that corresponds to that Quote's currency.
  • For MDQ (Multi-Dimensional Quoting) Products in a Multi-Currency org, ensure there is at least one Price Dimension created per currency.
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Knowledge-artikkelnummer

000381755

 
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Salesforce Help | Article