When assigning a user as a portal administrator you may receive the error below:
Error: This user has insufficient permissions to be a portal administrator.
This issue usually happens if the user you are assigning as portal admin does not have the 'Manage Customer Users' app permission on his profile.
Add the 'Manage Customer Users' Permission on the User's Profile or by Permission Sets
In Salesforce Classic
If the profile is a custom profile:
(If 'Enhanced Profile User Interface' is disabled under User Management Settings)
(If 'Enhanced Profile User Interface' is enabled under User Management Settings)
If the profile is a standard profile:
In Lightning Experience
If the profile is a custom profile:
(If 'Enhanced Profile User Interface' is disabled under User Management Settings)
(If 'Enhanced Profile User Interface' is enabled under User Management Settings)
If the profile is a standard profile:
Then try adding the user as a portal administrator again. This should not show the error message mentioned anymore.
Note: There is also a scenario in sandboxes wherein the Manage Customer Users permission will be missing in profiles or permissions sets even if the community feature is enabled in Setup. The issue is that the Community User licenses are not provisioned properly. A quick turnaround is to match the sandbox license from production or refresh from an org where community user license is available for the Manage Customer Users permission to show up in all profiles or permission sets so it can be enabled as discussed above.
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