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Lightning Sync: Available Event Sync Directions by Connection Method and Lightning Experience Status

Дата публикации: May 1, 2026
Описание

Overview

This article describes the event sync direction options available in the Lightning Sync configuration (Lightning Sync Configuration | Events) based on your connection method and the Lightning Experience status in your Salesforce organization.
Lightning Sync supports the following connection methods for event sync:

  • OAuth 2.0 for Google — Connects with your Google G Suite Enterprise Account to manage sync for Gmail users. Use this method when your organization uses Google Workspace (formerly G Suite) Enterprise and you want to sync Gmail users' events with Salesforce.
  • OAuth 2.0 for Microsoft Exchange — Connects with your Office 365 Enterprise Account with Exchange Online to manage sync for Office 365 users. Use this method when your organization uses Microsoft Office 365 with Exchange Online.
  • Service Account for Microsoft Exchange — Connects with your Office 365 Enterprise Account with Exchange Online OR Exchange On-premise Server 2013 with SP1/2016 to manage sync for Outlook users. Use this method when your organization uses Exchange on-premises or when a service account is required for centralized authentication.
Решение

What This Article Covers

This article describes the event sync direction options available in Lightning Sync configuration depending on your connection method (OAuth 2.0 for Google, OAuth 2.0 for Microsoft Exchange, or Service Account for Microsoft Exchange) and whether Lightning Experience is enabled or disabled in your Salesforce organization.

Sync Directions When Lightning Experience is DISABLED

When Lightning Experience is disabled on your Salesforce organization and you use the "OAuth 2.0 for Google" OR "OAuth 2.0/Service Account for Microsoft Exchange" connection method, the following sync directions are available:

  • Don't Sync
  • Exchange to Salesforce

Sync Directions When Lightning Experience is ENABLED — OAuth 2.0 for Google

When Lightning Experience is enabled and you use the "OAuth 2.0 for Google" connection method, the following sync directions are available:

  • Don't Sync
  • Sync both ways
  • Salesforce to Google
  • Google to Salesforce

Sync Directions When Lightning Experience is ENABLED — OAuth 2.0/Service Account for Microsoft Exchange

When Lightning Experience is enabled and you use the "OAuth 2.0/Service Account for Microsoft Exchange" connection method, the following sync directions are available:

  • Don't Sync
  • Sync both ways
  • Salesforce to Exchange
  • Exchange to Salesforce

Related Documentation:

 
Номер статьи базы знаний

000381848

 
Загрузка
Salesforce Help | Article