when a user changes case ownership to a queue and selects "Send Notification Email," the recipient list behavior varies depending on whether a Case Assigned Template is set. If no template is set (--None--), all queue members receive the email with all recipients visible. If a template is set, each member receives a separate email showing only their own address.
The behavior of the email recipient list is controlled by the Case Assigned Template setting in Support Settings and is working as designed.
When sending an email alert to members of a queue using the default email template in Case Support Settings, all members of the queue will receive an email with the other member's email addresses included.
See Also:
Considerations for Sending List Email in Lightning Experience
Guidelines for Working with Email
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