Added Fields on the Salesforce 'Campaign Hierarchy' Related List Not Visible to Users With Access

This article answers why fields added to the Salesforce Campaign Hierarchy related list are not visible to users who have access. The fields have two versions with similar names, and administrators must grant field-level security on the "in Hierarchy" version.

Why the Fields Are Not Visible in the Campaign Hierarchy Related List

The fields in question have two versions with similar naming conventions. For example, the standard Campaign fields include a field called "Num Sent" and another called "Total Num Sent in Hierarchy".

For the Campaign Hierarchy, administrators need to change field-level security on the "in Hierarchy" fields so that they are visible in the related list. In this example, "Total Num Sent in Hierarchy" is the field that needs field-level security added for users.

Campaign Fields and Their Corresponding Campaign Hierarchy Fields

• Actual Cost - Total Actual Cost in Hierarchy
• Budgeted Cost - Total Budgeted Cost in Hierarchy
• Expected Revenue - Total Expected Revenue in Hierarchy
• Num Sent - Total Num Sent in Hierarchy
• Responses - Total Responses in Hierarchy
• Value Opportunities - Total Value Opportunities in Hierarchy
• Value Won Opportunities - Total Value Won Opportunities in Hierarchy
• Won Opportunities - Total Won Opportunities in Hierarchy
• Opportunities - Total Opportunities in Hierarchy
• Contacts - Total Contacts in Hierarchy
• Converted Leads - Total Converted Leads in Hierarchy
• Leads - Total Leads in Hierarchy

How to Make the Campaign Hierarchy Fields Visible

1. Go to Setup.
2. Type 'Field Accessibility' in the Quick Find box, and select Field Accessibility (shown under 'Security Controls' in Classic, or under 'Security' in Lightning Experience).
3. Select the object for which you want to view field accessibility. Choose Campaign.
4. Choose whether to view by Fields, by Profiles, or by Record Types.
5. Select View by Profile.
6. Review the profiles and their access to the field, and take note of the current access.
7. Click a cell in the table to change the field's accessibility (click Visible).
8. Change the setting for the profile from Hidden to Visible, or to Read-Only, by clicking the access setting for each Profile or Record Type. Make the changes, then click Save. This allows you to make the changes per profile.
9. Click Save.