Outlook Integration Side Panel Returns an Error after Attempt to Authenticate in a Web Browser

The Salesforce Outlook Integration requires third-party cookies to be enabled in your web browser to complete authentication. Follow the steps below to disable the Block third-party cookies setting in your browser.

Steps to Disable Block Third-Party Cookies in Your Browser

• Open your web browser.
• Navigate to the browser's Settings menu (typically accessible from the top-right corner).
• Under Privacy and Security (or equivalent), click Cookies and other site data (or equivalent setting).
• Deselect or toggle off Block third-party cookies.

Note: The exact setting name and location may vary depending on your browser. Refer to your browser's help documentation if needed.

Important Notes

• Different web browsers may use different names for this setting, but the requirement remains the same: third-party cookies must be allowed for the Salesforce Outlook Integration to authenticate successfully.
• In Salesforce, the Require first-party use of Salesforce cookies setting functions similarly to blocking third-party cookies. If this setting is enabled in the Salesforce org, the Salesforce Outlook Integration may not authenticate successfully. Ensure this setting is disabled if authentication issues occur.