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Customize "Allow voting on articles" in Experience Cloud Sites

Publiceringsdatum: Jun 8, 2026
Beskrivning

Salesforce Experience Cloud Sites support article voting through the Article Content  component. Administrators can enable the 'Allow voting on articles' setting to show a 'Was this article helpful?' prompt with thumbs up/down icons to authenticated users.

Lösning

Current Behavior:

When 'Allow voting on articles' is enabled, authenticated (logged-in) Experience Cloud Site users see a 'Was this article helpful?' label at the bottom of article content with thumbs up/down vote icons.

Known Limitation:

It is not currently possible to customize the article voting feature, including personalizing the wording or selecting custom vote icons.

Workaround:

To help improve this feature, consider creating or voting for related Ideas on the IdeaExchange.

Knowledge-artikelnummer

000381898

 
Laddar
Salesforce Help | Article