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Learn about the 'Enhanced Email' and EmailMessage objects

Publiceringsdatum: Dec 15, 2023
Beskrivning
  • When the Enhanced Email feature is activated, emails sent from Salesforce are logged as Email Messages and Tasks.  
  • The email messages are displayed in the Related List on the Object the email is sent from.  
  • The Tasks are NOT displayed on records in Salesforce with Enhanced Email activated.  
  • To learn more, please review Considerations for Enabling Enhanced Email.
  • The Email Message record respects established mail paradigms for compliance.  
  • The email record in Salesforce has to be a non-editable, accurate representation of the mail the end user receives.  
  • Unlike the Task object which is editable, Email messages cannot be edited through the User Interface or the API.
  • You can now report on Email Message records as of Summer '21. Check the Release Notes  for more information on this feature.


 
Lösning
Note: The EmailMessage object is not currently supported in Salesforce for iOS or Android, and users will not be able to view any related attachments from Enhanced Emails from the Task.


See also
Set Up Enhanced Email
Use Enhanced Email for More Email Functionality

 
Knowledge-artikelnummer

000381944

 
Laddar
Salesforce Help | Article