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Error 'Omni-Channel is currently unavailable' when users attempt to access the 'Omni-Supervisor'

Дата публикации: Oct 13, 2022
Описание
User is getting the error when trying to access the Omni Supervisor Tab in Console.

Error: 'Omni-Channel is currently unavailable'
Решение
The reason users will get the error is that the Omni Supervisor Tab is set to Default Off on the Profile.
Change the Tab Settings for the Omni Supervisor Object to Default On on the Profile.


To add the Omni Supervisor Tab to the Console App, follow the below steps:

In Salesforce Classic:
1. Click My Settings.
2. Click Display & Layout.
3. Click Customize My Tabs.
4. Choose 'Console' in question.
5. Add the 'Omni Supervisor Tab'.
6. Click Save.

Note: The option 'Cusomize My Tabs'  is only available in Salesforce Classic, which means that you may not be able to perform these steps in Lightning.
Ref. Customize Your Tabs in Salesforce Classic


In Lightning Experience:

1. From the Console app, click the pencil icon on the navigation menu.
2. Click the button 'Add More Items' to your navigation menu.
3. Select 'Omni Supervisor'
4. Save.

Ref. Personalize the Navigation Menu for Lightning Console Apps


See also:
Omni-Channel Supervisor
Tab Settings
View and Edit Tab Settings in Permission Sets and Profiles

Номер статьи базы знаний

000381952

 
Загрузка
Salesforce Help | Article