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Account Engagement Email Looks Different After Forwarding

Date de publication: Sep 30, 2025
Description
If a prospect forwards your email to someone, it could end up with broken formatting in the recipient's inbox. After Account Engagement sends your email, email clients or email servers can tear apart your email code, rendering them looking broken or with exposed HTML.
Résolution
Unfortunately, this problem is caused by the recipient's email clients and servers, so there's nothing Account Engagement can do to prevent it. We recommend against forwarding tracked emails whenever possible. 
Numéro d’article de la base de connaissances

000381961

 
Chargement
Salesforce Help | Article