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Account Engagement Email Looks Different After Forwarding

게시 일자: Sep 30, 2025
상세 설명
If a prospect forwards your email to someone, it could end up with broken formatting in the recipient's inbox. After Account Engagement sends your email, email clients or email servers can tear apart your email code, rendering them looking broken or with exposed HTML.
솔루션
Unfortunately, this problem is caused by the recipient's email clients and servers, so there's nothing Account Engagement can do to prevent it. We recommend against forwarding tracked emails whenever possible. 
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Salesforce Help | Article