Salesforce help resources

Most requested features

• Find your Salesforce Organization ID - Quickly and easily locate your Salesforce organization ID.
• Request an Expert Coaching Session - Request an in depth Specialist consultation, to optimize your Salesforce organization. 
• Marketing Cloud Help Portal  - Your guide to navigating the Marketing Cloud online support experience.
• How to Log a Salesforce Support Case in Help & Training  - This screencast will show you the steps on how to log a case properly.
• How would you like to contact Salesforce - Get quick help with billing, licenses, and renewals.

Navigate and manage your Help Portal experience

• Salesforce Help overview - Your guide to the features and benefits available in the Salesforce online support experience.
• Salesforce Help Portal limitations  - A brief listing of Salesforce Help Portal feature limitations.
• Update first and last name in the Salesforce Help Portal - Update your User details on the Salesforce Help Portal.

Support Case Management

• Create or Update a Support Case - A quick and easy guide when you need to create or update a Support Case.
• Schedule an appointment with a Salesforce Success Agent - Learn how to set up a designated time to work with a Salesforce Support member.
• Escalate a case to Technical Support Management - Alert Support management to an increase in the urgency of an existing case.
• License requirements to create cases in the Salesforce Help Portal
• Unable to add a person as Case Collaborator in the Help Portal
• Error 'Insufficient Privileges' when Administrator accesses the Help Portal