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Compare CPQ Lookup Fields in Price and Product Rule Conditions

公開日: Jan 27, 2026
説明
When referencing Lookup Fields in price rule Price Conditions and product rule Error Conditions, the Salesforce CPQ automation references the 18-digit non-case-sensitive ID when evaluating lookup fields. This is in contrast to standard formula fields referencing lookup records, which return the 15-digit case-sensitive ID.
解決策
As a result of this difference, a Price Condition checking a 15 digit ID against the return value of a Lookup Field, using the 'equals' operator, will return False. To enable the comparison while using the 15 digit ID, change the Price Condition to use the 'contains' operator. Alternatively, you can use the equals operator as long as the 18-digit ID is used in the Filter Value.  
ナレッジ記事番号

000382091

 
読み込み中
Salesforce Help | Article