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Resolve issues with custom Integration Users in CRM Analytics

Date de publication: Apr 30, 2026
Description

When CRM Analytics is activated, a system-generated "Integration User" is created. This user has a number of special properties that can cause issues if the user is manually deactivated. Considerations for enabling Analytics can be found here.


If you wish to customize aspects of the Integration User, please clone and modify the Analytics Cloud Integration User profile. Please do not modify or deactivate the Integration User directly.

Deactivating the system-generated user and creating a new user based on the associated license can cause extensive problems with CRM Analytics functionality, especially if Analytics is deactivated while the Integration User has been deactivated.

Note: The steps to resolve this issue involve disabling and re-enabling CRM Analytics. 
Résolution

Resolving this issue requires disabling and re-enabling CRM Analytics entirely. This resets the system-generated Integration User to its correct state. Before proceeding, ensure you have administrative access to both the user record and the Analytics setup page.


Steps to Resolve

1. Edit the custom Integration User. Information on editing users can be found here.
2. Change the Profile to "Analytics Cloud Integration User"
3. Deactivate the custom Integration User


If you encounter difficulty with this process, please contact Salesforce Support for more assistance.

Ressources supplémentaires

For more information on the Integration and Security User, please see Best Practices: Manage Integration and Security Users in CRM Analytics.

Numéro d’article de la base de connaissances

000382200

 
Chargement
Salesforce Help | Article