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Resolve issues with custom Integration Users in CRM Analytics

게시 일자: Apr 30, 2026
상세 설명

When CRM Analytics is activated, a system-generated "Integration User" is created. This user has a number of special properties that can cause issues if the user is manually deactivated. Considerations for enabling Analytics can be found here.


If you wish to customize aspects of the Integration User, please clone and modify the Analytics Cloud Integration User profile. Please do not modify or deactivate the Integration User directly.

Deactivating the system-generated user and creating a new user based on the associated license can cause extensive problems with CRM Analytics functionality, especially if Analytics is deactivated while the Integration User has been deactivated.

Note: The steps to resolve this issue involve disabling and re-enabling CRM Analytics. 
솔루션

Resolving this issue requires disabling and re-enabling CRM Analytics entirely. This resets the system-generated Integration User to its correct state. Before proceeding, ensure you have administrative access to both the user record and the Analytics setup page.


Steps to Resolve

1. Edit the custom Integration User. Information on editing users can be found here.
2. Change the Profile to "Analytics Cloud Integration User"
3. Deactivate the custom Integration User


If you encounter difficulty with this process, please contact Salesforce Support for more assistance.

추가 자원

For more information on the Integration and Security User, please see Best Practices: Manage Integration and Security Users in CRM Analytics.

Knowledge 기사 번호

000382200

 
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Salesforce Help | Article