Account Engagement Single Sign-On troubleshooting

Step 1: Make sure SSO is Enabled in Salesforce

SSO must be enabled in your Salesforce org. Have your Salesforce admin check to make sure it's enabled. See Salesforce's SSO documentation for more help.

Step 2: Try using SSO in multiple browsers

Use SSO in a few different browsers. For example, if you normally work in Chrome, try using Safari and Firefox.

If one browser works and another does not, clear the cache and any Account Engagement or Salesforce cookies for the browser that doesn't work and try again. You can find instructions for multiple browsers here. If you are using Safari, Read our help article.

If clearing your cache and cookies doesn't fix the issue, move on to step 3.

Step 3: Make sure third-party cookies are enabled

Check to make sure third-party cookies are enabled in your browser. You can find instructions for Chrome, Internet Explorer, Safari by using these links. 

If enabling third-party cookies doesn't fix the issue, contact your Account Engagement administrator or open a ticket with Account Engagement Support.