By default, the org-wide default sharing setting for List Email in Salesforce is set to Private. Only the user who sends the List Email can view it on the Activity Timeline.
1. Click the gear icon.
2. Click Setup.
3. Enter Security in the Quick Find box.
4. Click Sharing Settings.
5. Click Edit.
6. Scroll to 'List Email.' The organization-wide default sharing is set to Private.
7. From the picklist, select Public Read Only.
8. Click Save.
Classic
1. Go to Setup.
2. Under 'Administer,' select Security Controls.
3. Select Sharing Settings.
4. Click Edit.
5. Scroll to 'List Email.' The organization-wide default sharing is set to Private.
6. From the picklist, select Public Read Only.
7. Click Save.
Considerations for Sending List Email in Lightning Experience
User can't view List Emails sent from a Record -- A Task Record opens instead
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