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Unable to see another User's emails in 'list email' activities

Дата публикации: Apr 3, 2026
Описание

By default, the org-wide default sharing setting for List Email in Salesforce is set to Private. Only the user who sends the List Email can view it on the Activity Timeline.


 

Решение


Set organization-wide default sharing of List Email to 'Public Read Only' 


          Lightning Experience

 

1. Click the gear icon.
2. Click Setup.
3. Enter Security in the Quick Find box.
4. Click Sharing Settings.
5. Click Edit.
6. Scroll to 'List Email.' The organization-wide default sharing is set to Private.
7. From the picklist, select Public Read Only.
8. Click Save.
 


Classic


1. Go to Setup.
2. Under 'Administer,' select Security Controls.
3. Select Sharing Settings.
4. Click Edit.
5. Scroll to 'List Email.' The organization-wide default sharing is set to Private.
6. From the picklist, select Public Read Only.
7. Click Save.



Номер статьи базы знаний

000382304

 
Загрузка
Salesforce Help | Article