Error on Edit or Publish of Knowledge Article

Picklist values in the article are not configured correctly:

1. For a specific Knowledge article with error, identify all picklist fields and values used in the article with error.

2. Attempt to create a new test article using the picklist values that are present in the Knowledge Article causing the error. If you don't see the picklist values as available when creating a new article, it would indicate the picklist value is not active or available for the assigned record type, or the picklist values are not a valid dependency.

The picklist value is not active
 

If the picklist value is inactive, reactivate or replace that value to resolve this error. See also: 

• Manage Inactive Picklist Values
• Replace Picklist Values

The picklist value is not listed in the Selected Values of the articles assigned record type

• Edit Picklists for Record Types and Business Processes
• Define Validation Status Picklist Values

The selected picklist value is not a valid dependency

Review your picklist dependencies to see if the currently selected values are mapped properly.

• Define Dependent Picklists

The article is locked by an Article Approval process

If you're receiving the error in Lightning Experience, view the article in Salesforce Classic to see if it is locked by an approval process.

• Workflows and Approvals for Articles

The User does not have the correct 'Publish Articles' permission for Lightning Knowledge

• Lightning Knowledge User Access

There are Orphaned / Duplicate Topic Assignments associated to the Article

• Remove all of the Topics from the Article and then add them back to the Article.

The article contains broken content or image references

• If users are unable to edit as draft, review impacted articles for any apparent broken images.
• If the articles contain bad content references see the Known Issue: Unable to Edit or Delete records when Rich Text Area images are broken (e.g. Partial Sandbox)

Custom lookup field to knowledge that's populated with an article translation prevents publishing

• If there is a custom lookup field to the knowledge article version object, attempting to publish a translation referenced or populated in the lookup may result in the error:

• This is known to occur when an article with a master version and a translation are both published and when the custom lookup field to Knowledge is populated with the translated version of the knowledge article. Edit of the master article and selecting to re-publish as the same version will cause the translation draft to result in the error above when attempting to publish.

• Workaround to resolve the error condition on attempting to publish the translation:

The article has more than 200 topics assigned to all published versions including translations

As per the General Chatter Allocations documentation, there is a hard coded system limit of 200 topics assigned to knowledge articles. This limit is aggregated across all article translations. So for example, if you Add Topics to Articles in an Experience Site the total number of topics may look to be under the limit, but each Topic is actually applied to all translations. If you have 21 topics assigned and 10 translated versions of the article you will exceed the limit of 200 topics assigned to the article (21 topics x 10 translations = 210 topics assigned).
 

• When an article has translated versions, the topics assigned to the master language version are not counted against the limit. Only topics in the translated language versions are counted toward the 200 limit. If an article has no translations, the topics assigned to the master language version are counted toward the 200 limit.

To resolve, remove the required number of topics assigned to the article in question to maintain under the limit of 200. Admins can also identify the Topics currently assigned to an article using the API:
 

• Perform a query on the KnowledgeArticleVersion object to return a list of all currently published versions. Substitute the Knowledge Article's record Id in for <KnowledgeArticleIdHere> in the below query:

• The query should return all of the currently published KnowledgeArticleVersion record Ids. Next perform a Query on the TopicAssignment object. Substitute the returned "KnowledgeArticleVersion record Ids in for <KnowledgeVersionIdHere> in the below query. Include all of the KnowledgeArticleVersion Ids returned from the previous query: