Loading

Change Record Type Button Not Showing in Salesforce Classic (Appears In Lightning)

Date de publication: May 21, 2026
Description

The Change Record Type button is available on the Page layout, however after saving the layout, the button is not showing up on record. 

Below are the steps to check the "Change Record Type" button on Page layout: 

In Classic:
Click Setup | Customize | Name of the object | Page Layout
 

In Lightning:
Click Setup | Object Manager | Name of the Object | Page Layouts

Note: You will see the 'Change Record Type' button in Mobile and Lightning Actions and in the Buttons section.

Go to any page layout and click Edit. You will see Change Record Type button as one of the available Standard buttons. However, after saving the Page Layout. The button is not available to use on record. 

Résolution

Root Cause

The Change Record Type button is available on page layouts but only functions in Lightning Experience.

In Salesforce Classic, the button can be added to a page layout, but it will not be visible or usable on the record.

This behavior is working as designed.

How to Add the Button in Lightning Experience

Navigate to:

Setup → Object Manager → [Object Name] → Page Layout → Mobile and Lightning Actions

Then drag and drop the "Change Record Type" action onto the layout.

Mass Updating Record Types

To update record types in bulk, use Data Loader.

Refer to the article:

Change or update Record Types with Data Loader

Numéro d’article de la base de connaissances

000382343

 
Chargement
Salesforce Help | Article