Set Up Call Bridge for Outbound Calls in Lightning Dialer (Sales Dialer)

The Outbound Call Bridge feature in Lightning Dialer allows users to place calls using their desk phone or mobile phone instead of their computer.

This is useful when:

• Users are away from their desk
• Internet connectivity is weak or unreliable
• A separate business phone line is preferred

When enabled:

• Lightning Dialer first calls the bridge number (your phone)
• After you answer, it automatically dials the target number

For inbound call bridging, a Dialer Inbound License is required.

Key capabilities:

• Local presence dialing
• Call recording
• Voicemail drop
• Call monitoring (listen-in by managers)

Important:

• Each outbound call uses double minutes (two calls are placed)
• Call Bridge cannot be used to monitor calls