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Record has no potential duplicates but duplicate record set still exists

Publish Date: Apr 2, 2026
Description

If the Report option for a Duplicate Rule is enabled, Duplicate Record Items are created for the saved record and its duplicates and are listed under a Duplicate Record Set. 

When records are no longer deemed to be "potential duplicates", the Duplicate Record Sets still remain, with each of the Duplicate Record Items. This is working as designed.

Duplicate Record Sets are not automatically deleted even when records no longer meet the criteria in your Duplicate Rules. You can manually delete them by creating a Duplicate Report and clicking the link for the Duplicate Record Set Name.
 
Note: There are two different paths taken when finding duplicates using using Duplicate Record Sets and Potential Duplicates Component.

Potential Duplicates are found based on the Duplicate Rules activated on the object. They provide results based on ‌matching rule methods and activated Duplicate Rules.

Duplicate Record Sets use the Matching Rules active on the object and the key of the first record created in the match.

Although these two tools help find duplicates, they take different paths to determine ‌duplicates and why the records may differ. 

Resolution

 Steps to manually delete the Duplicate Record Sets


In Lightning Experience

  1. Click the App Launcher on the Navigation bar.
  2. Enter Duplicate Record Sets.
  3. Select the Duplicate Record Sets that need to be deleted.
  4. Click the Delete button.
  5. Click the Delete button again on the popup window.  


In Salesforce Classic

  1. Click + (All Tabs) on the Navigation bar.
  2. Search for Duplicate Record Sets.
  3. Select the Duplicate Record Sets that need to be deleted.
  4. Click the Delete button.
  5. Click OK on the popup window


Note: Deleting Duplicate Record Sets only deletes the Duplicate Record Items and not the actual records. It is also possible to mass delete Duplicate Record Sets using the Mass Delete option or Data Loader.

Steps to bulk delete Duplicate Record Set from your organization through Data Loader

 

  1. Log into the Data Loader.
  2. Click Export.
  3. Select Show all Salesforce objects and select Duplicate Record Set (DuplicateRecordSet) object.
  4. Select Id and any other desired fields and follow the prompts to complete your export. For more information, review Exporting Data.
  5. Review the resulting CSV file to verify the DuplicateRecordSet to be deleted. Erase any rows that contain DuplicateRecordSet that should not be deleted. Save the resulting file as .csv (comma delimited) format.  
  6. Return to Data Loader, and click Delete.
  7. Follow the prompts to select the .csv file you reviewed in step 5 and delete the items. For more information, see Inserting, Updating, or Deleting Data Using Data Loader.


See Also:

 

 

 

 

Knowledge Article Number

000382358

 
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Salesforce Help | Article