Proactive Alert Monitoring: Hourly Time Based Workflow Limit

Workflow time triggers allow you to define rules that trigger time-based workflow actions off any Date or Date Time field on an object. These actions are subject to the hourly limit which, once exhausted, will cause subsequent executions to be deferred until the limit is reset. As a result, hitting the limit once may cause knock-on impact for some time afterwards.

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you to, high consumption against this limit. This article outlines some scenarios to help you investigate should you receive an alert. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.

If you receive the following error message, your organization may temporarily be unable to use workflow time triggers (for up to 1 hour).

Full error message text:

• Hourly limit exceeded for processing workflow time triggers.

Causes

Below are some possible scenarios attributed to high limit usage:

• Poorly coded Apex batch submissions
• Poor API call setup and execution
• Failure to consolidate workflow triggers within specific time-frames