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Salesforce slow for certain Users

Publiseringsdato: Oct 13, 2022
Beskrivelse
  • There are a variety of reasons why Salesforce might be running slowly for some Users, but not for others.
  • Many User-specific issues can resolved by troubleshooting the User's browser, internet connection, network, or mobile device issues.
  • Before contacting support, please review the troubleshooting resources provided below. 
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If Salesforce is running slowly for certain Users

  • To diagnose and troubleshoot web browser issues, please follow the appropriate steps in the articles below:
  • To troubleshoot network connection slowness, please follow the steps in:
  • To troubleshoot slowness in Salesforce running on mobile devices, please use:
  • To troubleshoot slowness for Users in the Salesforce Lightning Experience UI, please use:


Note: 

  • Service disruptions or platform based issues will rarely affect only one single user. 
  • If your user is still experiencing slow performance after following all of the above troubleshooting, please create a support ticket with Salesforce support and include the impacted username, the exact page or url which is slow to load, the troubleshooting steps you've already taken, and the results of a Salesforce speedtest. You can also measure download and upload speeds to your Salesforce instance by following the instructions here , which gives a link for testing and more comprehensive rundown of how we utilize Octane to measure overall performance. 
Knowledge-artikkelnummer

000382461

 
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Salesforce Help | Article