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Salesforce Runs Slowly for Certain Users

Publiseringsdato: Jul 10, 2026
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Salesforce runs slowly for some users and not others when the issue is isolated to a specific browser configuration, network connection, or device — rather than a platform-wide problem. This article covers how to diagnose and resolve user-specific performance issues in Salesforce, including browser, network, mobile, and Lightning Experience troubleshooting.

Before contacting Salesforce Support, work through the troubleshooting steps below. Service disruptions or platform-level issues rarely affect only one user. If a single user is experiencing slowness, the cause is typically local to that user's environment.

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If Salesforce is running slowly for certain Users

  • To diagnose and troubleshoot web browser issues, please follow the appropriate steps in the articles below:
  • To troubleshoot network connection slowness, please follow the steps in:
  • To troubleshoot slowness in Salesforce running on mobile devices, please use:
  • To troubleshoot slowness for Users in the Salesforce Lightning Experience UI, please use:


Note: 

  • Service disruptions or platform based issues will rarely affect only one single user. 
  • If your user is still experiencing slow performance after following all of the above troubleshooting, please create a support ticket with Salesforce support and include the impacted username, the exact page or url which is slow to load, the troubleshooting steps you've already taken, and the results of a Salesforce speedtest. You can also measure download and upload speeds to your Salesforce instance by following the instructions here , which gives a link for testing and more comprehensive rundown of how we utilize Octane to measure overall performance. 
Knowledge-artikkelnummer

000382461

 
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Salesforce Help | Article