Loading
Help Agent Performance DegradationRead More

Mapping Description Field Between Account Engagement and Salesforce

Publish Date: Jan 6, 2026
Description
When mapping a prospect field, “Description” is not in the list of available fields, even though it’s a default field in Salesforce.
Resolution
In the dropdown of Salesforce fields to map, this field will show up in Account Engagement as "Contact Description".
 
This is because the Contact-level version of the "Description" field is labeled "Contact Description," and the Account Engagement field list sorts by label name, not API name. The API name is simply "Description" for both objects, so both the Lead- and Contact-level field can be mapped to the same prospect field.
Knowledge Article Number

000382488

 
Loading
Salesforce Help | Article