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Mapping Description Field Between Account Engagement and Salesforce

Date de publication: Jan 6, 2026
Description
When mapping a prospect field, “Description” is not in the list of available fields, even though it’s a default field in Salesforce.
Résolution
In the dropdown of Salesforce fields to map, this field will show up in Account Engagement as "Contact Description".
 
This is because the Contact-level version of the "Description" field is labeled "Contact Description," and the Account Engagement field list sorts by label name, not API name. The API name is simply "Description" for both objects, so both the Lead- and Contact-level field can be mapped to the same prospect field.
Numéro d’article de la base de connaissances

000382488

 
Chargement
Salesforce Help | Article