Proactive Alert Monitoring: Web-To-X Request Limit

Salesforce applies a limit to the total number of Web-to-X requests that can be processed per day. If you receive either of the following error messages, your organization may be restricted from creating specific web-to-x requests until the issue is resolved.

Full error message text:

• Salesforce could not create this lead because of the reason listed below. For more information about this error or help with Web-to-Case-Lead, please contact Customer Support.
• Salesforce could not create this case because of the reason listed below. For more information about this error or help with Web-to-Case-Lead, please contact Customer Support.

Examples of affected functionality from custom integrations:

• Website contact forms
• Web-to-case functionality
• Web-to-lead functionality

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you to, high consumption against this limit. This article outlines some scenarios to help you investigate should you receive an alert. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.

Causes

High limit consumption can be caused by a number of factors, mainly:

• Non-obfuscated Web-to-X coding leading to risk of web threads
• Spam attacks