Proactive Alert Monitoring: Daily Mass-Mail Limits

Salesforce applies limits to the total number of Mass Mails that can be sent from your Salesforce environment per day. The limit for Mass Mails is typically 5,000. If you receive the following error message your organization may temporarily be unable to send or receive emails via your chosen integration path (for up to 24 hours).

Full error message text:

• The daily limit for the org would be exceeded by this request.

Examples of affected email types from standard and custom integrations:

• Internal and external email communication
• Chatter posts
• Case update notifications
• Workflow email rules
• Background system processes

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you to, high consumption against this limit. This article outlines some scenarios to help you investigate should you receive an alert. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.

Note: The Salesforce core infrastructure is set up to facilitate inter-office communication among employees and is not intended for marketing purposes.
 

Causes

Possible high limit consumption scenarios:

• Poorly coded Apex batch submissions
• Poor API call setup and execution
• Exceeding external email recipient or transaction limits