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Salesforce Knowledge: Error "This feature is not currently enabled either for this record type or the given user type or org" When Managing Articles in a Community

Fecha de publicación: Jun 21, 2026
Descripción

When working with Knowledge articles in a Salesforce Community (also known as Experience Cloud), an admin or user may receive the following error:

"This feature is not currently enabled either for this record type or the given user type or org."

Cause: This error occurs when Topics are not enabled for the relevant Article Types in the Salesforce Knowledge settings. Topics must be enabled on Article Types before they can be used in Community Article Management.
Topics in Salesforce Knowledge allow articles to be organized and discovered by topic tags within Communities and Experience Cloud sites. If Topics are not enabled for the Article Type being accessed, this error appears.

Solución

To resolve this error, an administrator should enable Topics for the relevant Article Types in Salesforce Knowledge settings.

Steps to Enable Topics for Article Types

Follow the steps outlined in the official Salesforce documentation:

  1. Navigate to Setup.
  2. In the Quick Find box, enter Topics for Objects.
  3. Select Topics for Objects.
  4. Locate the relevant Article Type (Knowledge object).
  5. Enable Topics for that article type.
  6. Click Save.

Refer to the Salesforce Help documentation: Enable Topics for Articles

Número del artículo de conocimiento

000382505

 
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Salesforce Help | Article