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Clicking the 'Not you?' Link Breaks Account Engagement Forms

Publiseringsdato: Sep 30, 2025
Beskrivelse
Clicking the "Not You?" link in a form causes the form to reload using the Base URL in the form's layout template. There are two reasons why the form can fail to reload.
Løsning

1. Your form’s Base URL doesn’t match your form’s CNAME

An example base url tag looks like <base href=“https://go.pardot.com”> and is found in the <head> section of your layout template. 

If your Base URL is different from your CNAME, it will prevent the form from loading. To fix this, edit your form's layout template to use your CNAME for the Base URL.
 

2. Your Base URL doesn't match your form's iframe

If you're using https://go.pardot.com in your form's iframe code to SSL-enable your form, and the Base URL is using your CNAME, the form will be blocked for mixed content when it reloads.
To fix this, change the Base URL in the form's layout template to https://go.pardot.com.

An example iframe code looks like <iframe src=“https://go.pardot.com/l/123456/2020-01-29/b7g5n” width=“100%” height=“500” type=“text/html” frameborder=“0” allowTransparency=“true” style=“border: 0”></iframe>
An example base url in the layout template looks like <base href=“https://company.com” >, change this to <base href=“https://go.pardot.com” >
Knowledge-artikkelnummer

000382530

 
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Salesforce Help | Article