Increase 'Data Category Group Hierarchy' Level Limit

This article explains how to request an increase to the maximum number of levels allowed within a Data Category Group hierarchy. Data Category Groups are used to classify and organize Salesforce Knowledge articles, making them easier to find and navigate. Some organizations with complex classification needs may require deeper hierarchies to properly organize their content. For example, a global support team organizing articles by Region, Country, Product Line, Feature, and Issue Type may need more than the default 5 levels.

Available Editions:

Professional, Enterprise, Unlimited, and Developer — requires Salesforce Knowledge

Default Limit:

5 levels (Example: Region > Country > Product Line > Feature > Issue Type = 5 levels.)

Maximum Limit:

8 levels

How to Increase:

Submit a limit increase request with Salesforce Support 

Prerequisites

Review Salesforce documentation on working with Data Categories and Category Groups before reaching out to Support.