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Update First and Last Name in the Salesforce Help Portal for Support Cases

Publiceringsdatum: Jun 26, 2026
Beskrivning

If the name associated with your user account has been updated in your Salesforce org or Marketing Cloud environment, you may still see your previous name displayed in certain areas of the Salesforce Help Portal after logging in. Additionally, any new cases you submit to Salesforce Support may continue to display your old name.
 

Lösning

To ensure your case contact information reflects your updated name, you can manually update your profile in the Salesforce Help Portal's My Settings area. 

How to Manually Update Your Name in the Salesforce Help Portal

In most cases, Help Portal will show the first and last name connected with your Salesforce or Marketing Cloud login.  Some areas of the Help Portal will show the new name of your portal user, and some may still show the old name.  When this happens, you can manually change your name in the "My Settings" area of the Help Portal.
 

1. Login to the Help Portal.
2. Click on "Contact Support" tab on the top.
3. Select the "Organization Settings" option, and then "Profile Settings".
4. On the page that loads, edit the Name fields.
5. Supply any other required information.
6. Click Save.

Your case's contact information should now be updated.  If you are still facing issues with support cases not showing the correct name, please log a case with Salesforce Support.

User Management Best Practices for Your Salesforce Site

Except in the case of correcting typos and legal name changes, Salesforce Help Portal mismatched names can be avoided by following some essential best practices for user management:

 

  • User accounts in an organization should have first and last names that match those of the person connected to the account (e.g. Joe Smith rather than Joe Admin).
  • User accounts that are no longer needed by the individual for whom they were created should be deactivated rather than being renamed and reused for a different person (e.g. user leaves company and is replaced by someone else).
  • New User accounts should be created for new individuals who need access to a Salesforce organization.
Knowledge-artikelnummer

000382596

 
Laddar
Salesforce Help | Article