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Storage usage in Full sandbox does not match production

Fecha de publicación: Dec 20, 2024
Descripción
Upon checking Storage Usage in our full sandbox we've noticed different values for Data and File Storage in comparing with production.
 
Solución

Differences in storage usage may be explained by:

   
  • Changes in data between production or sandbox between now and the date the last refresh completed.
 
  • If your last refresh used a sandbox template to selectively copy certain objects. Check the sandbox information page's Sandbox Template Used field to see if a template may have been used. See Create or Refresh a Sandbox for more details on sandbox templates.
   
  • Whether you selected to "Include Chatter Data" upon creating or refreshing may also affect storage usage in sandbox.
 
  • Unexpected point-in-time copy issues.
 
A sandbox is not a point-in-time snapshot of the exact state of your data. Furthermore, we recommend that you limit changes to your production organization while a sandbox is being created or refreshed. Setup and data changes to your production organization during the sandbox creation and refresh operations can result in inconsistencies in your sandbox. You might detect and correct some inconsistencies in your sandbox after it is created or refreshed.

If storage usage values are substantially different between production and sandbox and you suspect that the discrepancy may be due to an unexpected point-in-time copy issue please log a case with Salesforce Support to investigate whether manually recalculating storage usage in the affected sandbox environment is required.
 
 

See Also:

Número del artículo de conocimiento

000382654

 
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Salesforce Help | Article